Many of our products are built to order and tailored to your requirements. You can cancel your order(s) anytime up to 14 working days after the invoice date by contacting us on firstname.lastname@example.org.
If you wish to cancel your orders after this time, you will be only be refunded 50% of the total of the invoice.
Equipment is inspected by a member of our team at the time it is being packed. If you require a certificate of inspection, please let us know when placing your order or inform us as soon as possible by email at email@example.com.
Please inform us in writing within 3 days of the date of delivery if the equipment has been damaged in transit. After this time, repair or replacement of the equipment that has been damaged in transit may incur a cost.. See also 'Support and warranty' section below.
We will repair free of charge any equipment which fails within 12 months of the date of delivery, provided that it was used correctly. You will however bear the costs for packing, freight and insurance.
If equipment is older than a year, please contact us to discuss your requirements and to arrange for a quotation
The ARCboat can carry up to 25 kg. It is important that loads are secured and well distributed throughout the vessel to maintain balance. You will also need to check the environmental conditions as waves reduce the potential payload weight.